I was just told by a local fireplace company that sells this unit (it’s their best seller), that this is an installation issue, and not a product issue. Did you ever get the explosion thing resolved? We’re considering purchasing it very soon, but between this video and all the negative reviews I’ve read, I’m a little apprehensive. Any info you can provide on your personal experience would be much appreciated.
Did you find out why your fireplace starts like that? I’m looking at this brand but I don’t like how it fires up.
I was just told by a local fireplace company that sells this unit (it’s their best seller), that this is an installation issue, and not a product issue. Did you ever get the explosion thing resolved? We’re considering purchasing it very soon, but between this video and all the negative reviews I’ve read, I’m a little apprehensive. Any info you can provide on your personal experience would be much appreciated.