I was just told by a local fireplace company that sells this unit (it’s their best seller), that this is an installation issue, and not a product issue. Did you ever get the explosion thing resolved? We’re considering purchasing it very soon, but between this video and all the negative reviews I’ve read, I’m a little apprehensive. Any info you can provide on your personal experience would be much appreciated.
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Did you find out why your fireplace starts like that? I’m looking at this brand but I don’t like how it fires up.
I was just told by a local fireplace company that sells this unit (it’s their best seller), that this is an installation issue, and not a product issue. Did you ever get the explosion thing resolved? We’re considering purchasing it very soon, but between this video and all the negative reviews I’ve read, I’m a little apprehensive. Any info you can provide on your personal experience would be much appreciated.